Privacy Policy
Last Updated: 10.11.2025
Website: https://www.lunalabsupplies.co.uk
Company: Luna Lab Supplies Limited (“we”, “us”, “our”)
This Privacy Policy explains how we collect, use, and protect personal data when you use our website, place an order, or interact with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Luna Lab Supplies Limited
Registered in: United Kingdom
Company Number: 16607630
Registered Address: Luna Lab Supplies, Highbank, Halton Street, Hyde, Cheshire, SK14 2NY
Contact Email: sales@lunalabsupplies.co.uk
We are the data controller for the purposes of UK data protection legislation.
2. Personal Data We Collect
We may collect and process the following types of personal data:
Information You Provide
Name
Billing and delivery address
Email address
Telephone number
Payment information (processed securely by payment providers; we do not store card details)
Order details and customer service communications
Information Automatically Collected
IP address
Browser type, device data, and usage information
Cookies and similar tracking technologies (see our Cookie Policy)
Information from Third Parties
Payment processors (e.g. Stripe, PayPal)
Delivery and courier services
3. How We Use Your Personal Data
We process your data for the following purposes:
Purpose Legal Basis
- To process and deliver your orders
- Performance of contract
- To provide customer support Legitimate interest / contract
- To manage and improve our website and services Legitimate interest
- To send marketing communications (with your consent) Consent
- To comply with financial or legal obligations Legal obligation
We do not sell your personal data.
4. Sharing Your Personal Data
We may share your data with:
- Payment service providers
- Delivery and courier companies
- IT and website hosting providers
- Professional advisers (e.g. accountants)
These third parties only receive the data necessary to provide services on our behalf and must keep it secure.
5. International Transfers
If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries deemed adequate by the UK government.
6. Data Retention
We keep personal data only as long as necessary for the purpose it was collected, including:
Order records: up to 7 years (for tax compliance)
Customer service communications: up to 3 years
Marketing data: until you withdraw consent
7. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to or restrict processing
Withdraw marketing consent at any time
Request data portability
To exercise your rights, contact us at [Insert contact email].
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
8. Marketing Communications
We will only send marketing emails if:
You have given explicit consent, or
You are an existing customer and the marketing relates to similar products or services
You can unsubscribe at any time by clicking the link in emails or contacting us.
9. How We Protect Your Data
We use appropriate technical and organisational security measures to protect your personal data, including encrypted payment processing and access controls. However, no online system can be guaranteed 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Luna Lab Supplies Limited
Email: sales@lunalabsupplies.co.uk
Address: Luna Lab Supplies, Highbank, Halton Street, Hyde, Cheshire, SK14 2NY